Shipping Policy
Last Updated: July 10, 2026
Company: DYNX TRADING PTE. LTD.
Contact Email: chynhu172@gmail.com
Phone: +1 216-340-1057
Registered Address: 3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088
1. Eligible Shipping Countries
We only accept orders and deliver packages to the following 8 designated countries:
United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands.
We will not ship to any other countries, territories, or regions sanctioned by the U.S. OFAC regulations. Any orders placed from unsupported or restricted areas will be automatically cancelled and fully refunded without extra notice.
2. Shipping Cost
All orders delivered to the above eligible countries enjoy 100% free shipping permanently.
No shipping fee, handling fee, fuel surcharge or any additional logistics cost will be charged to customers.
3. Order Processing & Delivery Timeline
- Order Processing: We need 1–3 business days to complete product quality inspection, packing and dispatching. Weekends and official public holidays are not included in processing time.
- International Delivery Time: 12–25 business days after the parcel is shipped. Delivery delays may happen during major shopping festivals, customs inspection peaks or uncontrollable international logistics situations.
4. Customs Duties & Import Taxes
All import VAT, customs duties, clearance fees and other local charges generated when the goods enter your country shall be borne solely by the buyer. Our company is not responsible for any customs-related expenses.
5. Special US Regions Notice
Alaska, Hawaii and Puerto Rico of the United States are available for delivery. Due to remote geographical location, the delivery period will be longer than the continental United States.
6. Lost, Stolen or Damaged Packages
- If the tracking information shows the package has been delivered but you have not received your goods, please contact our customer service within 10 days after delivery confirmation to apply for carrier investigation.
- If items are damaged during transit, you must provide clear photos of the outer packaging and damaged products within 48 hours upon receipt, so we can arrange replacement or full refund for you.
7. Incorrect Address & Refused Parcel Rules
Customers shall take full responsibility for filling in accurate shipping address, recipient name and contact information when checking out.
If the package is returned to our warehouse due to wrong address, incomplete information or customer’s voluntary refusal to sign for the parcel, the buyer needs to pay the re-delivery shipping cost if you want reshipment.
8. Order Cancellation Terms
Orders can be cancelled for free before the parcel is dispatched. Once the goods have been shipped internationally, we cannot intercept, recall or cancel the order halfway.