Return & Refund Policy

Last Updated: July 10, 2026

Company: DYNX TRADING PTE. LTD.

Contact Email: chynhu172@gmail.com

Phone: +1 216-340-1057

Registered Address: 3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088

1. Overview

This Return & Refund Policy applies to all orders purchased on vivelady.shop. This policy complies with EU consumer protection laws and US retail regulations. We only provide ordering, shipping and after-sales services for customers located in the United States, Canada, United Kingdom, Germany, France, Italy, Spain and the Netherlands. Services shall not be offered to users in regions sanctioned by U.S. OFAC.

2. Valid Return Time Limit

We implement a 30-day return system. You may submit return, exchange or refund applications within 30 calendar days counting from the date you receive your parcel. Applications submitted beyond this time limit will not be accepted.

3. Eligible Return Conditions

Goods can only be returned or exchanged when all the following standards are satisfied:

  • Garments are unworn, unwashed, free of stains, odor and artificial damage;
  • Original hang tags, labels and complete outer packaging are kept intact;
  • Return request is submitted within the valid 30-day period.

Special Reminder: Pajamas, lingerie and all intimate apparel are non-refundable and non-exchangeable for hygiene reasons, unless the products are defective or damaged upon delivery.

4. Circumstances We Refuse Returns & Refunds

We reserve the right to reject all after-sales requests under the following situations:

  • Items worn, cleaned, altered or damaged by personal use;
  • Lost, torn or incomplete original tags and packaging;
  • Return application exceeds the 30-day after-sales period;
  • Parcels refused without legitimate reasons or abandoned by the buyer;
  • Returns caused by personal preference including wrong size, unsatisfactory color or style with no quality defects.

5. Return Shipping Fee Rules

All orders shipped to our designated countries enjoy permanent free shipping. The cost of return postage is divided into two cases:

  1. If products have quality defects, we shipped wrong items, or goods were damaged during international transportation: we shall bear all return shipping fees and arrange full refund or free reshipment for you;
  2. If you return goods due to personal reasons such as inappropriate size or dislike of style: the buyer needs to undertake the return shipping cost independently.

6. Complete Refund Process

  1. Orders not yet dispatched: You can cancel the order freely and obtain a full refund at any time before shipment;
  2. Orders already shipped internationally: International parcels cannot be intercepted midway. We will process the refund only after the goods are returned to our warehouse and pass inspection;
  3. After returned items are checked and confirmed compliant, the refund will be transferred back to your original payment account within 3 to 7 working days.

7. Handling for Damaged & Lost Parcels

If you receive broken, defective or incomplete goods, you must take clear photos of the outer package and defective products within 48 hours after receipt and contact us to apply for after-sales service.

If logistics information displays delivered but you never receive the package, please get in touch with customer service within 10 days to apply for logistics investigation. Overdue applications will not be processed.

8. Policy Revision Right

We reserve the right to revise this return and refund policy in accordance with legal requirements at any time. The updated clauses will be published on this page officially. Your continuous browsing and consumption on our website means you fully agree to the latest policy content.

9. Contact Us

If you have any questions about returns, refunds and after-sales issues, please send emails to us: chynhu172@gmail.com