Privacy Policy

Last Updated: July 10, 2026

Company: DYNX TRADING PTE. LTD.

Contact Email: chynhu172@gmail.com

Phone: +1 216-340-1057

Registered Address: 3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088

1. Overview

This Privacy Policy explains how we collect, use, store and protect your personal information when you browse and place orders on vivelady.shop. This policy complies with the EU GDPR (General Data Protection Regulation) and California CCPA requirements. Our services are only available to customers residing in the United States, Canada, the United Kingdom, Germany, France, Italy, Spain and the Netherlands. We do not provide services to users from sanctioned regions listed by U.S. OFAC.

2. Personal Information We Collect

We only gather necessary personal data for order fulfillment and after-sales support, including:

  • Full name, shipping address, postal code
  • Email address and contact phone number
  • Basic order records, purchase historyWe will never collect unnecessary sensitive personal information such as your ID number, date of birth without your explicit consent.

3. Purpose of Using Your Information

We use your personal data solely for the following legitimate purposes:

  1. Confirm orders, arrange product packaging and international delivery;
  2. Send logistics tracking updates, order notifications and after-sales service reminders via email;
  3. Respond to your consultation, refund, return and complaint requests;
  4. Prevent fraudulent orders, malicious chargebacks and abnormal transaction risks;We will never sell, rent, share or disclose your personal information to any third-party commercial companies for marketing purposes.

4. Payment Information Security

All credit card, debit card and payment details are processed and encrypted by official authorized third-party payment service providers. Our website server does not store any complete bank card, payment credentials, so your financial data is fully protected.

5. User Legal Rights

Rights for European Users (GDPR Compliance: UK, Germany, France, Italy, Spain, Netherlands)

You have the right to:

  • Request a copy of all your personal data stored by us;
  • Modify incorrect personal information;
  • Apply for permanent deletion of all your account and personal data;
  • Withdraw your data authorization at any time.You may submit your application via our official email. We will reply and process your request within 14 working days.

Rights for California Residents (CCPA Compliance)

California consumers enjoy the right to opt out of personal information sale. Since our store never sells any user private data, you do not need to submit an opt-out request. You can also inquire about our data collection scope at any time.

6. Cookies Usage

Our website uses Cookies to optimize your browsing experience, remember your browsing preferences, currency and page settings. You can disable Cookies anytime through your browser settings, but partial website functions may be affected after closing Cookies.

7. Data Storage & Protection

Your personal data will be securely stored during the order cycle and reserved for a reasonable period for after-sales dispute resolution. We adopt encrypted storage technology to avoid data leakage, loss or illegal access.

8. Policy Revision

We reserve the right to update this Privacy Policy according to legal requirements. The revised content will be published on this page. Your continued use of our website means you agree to the latest privacy terms.

9. Contact Us

If you have any questions about personal data protection, please contact us via email: chynhu172@gmail.com